Image sends support WhatsApp Recipients and Direct Addresses, enforce a 5,000,000-byte limit, and preserve existing idempotency and no-automatic-retry protections.
Verified images are encrypted as Pending Send Files under Stored Media quota and retention rules. Source and provider URLs are never retained or logged.
Exclusions purge existing Message Store history, prevent future reads, ingestion, and sends, and remain effective across restores. Removing one permits only future activity.
Search reports incomplete index coverage and intersecting Ingestion Gaps rather than implying complete history.
MCP results are easier to chain: contacts can identify their WhatsApp Conversation, while message reads return the WhatsApp Recipient needed for a subsequent send.
Connections and onboarding
WhatsApp Connections now have encrypted, User-defined names shown consistently in the dashboard, MCP results, and OAuth consent.
First-time Users receive guided onboardingPR #74 (opens in a new tab) covering security controls, Connection Setup, the Message History Window, and tailored Claude or ChatGPT setup instructions.
Normal's foundation introduced secure Personal Accounts, complete WhatsApp Connection setup and recovery, scoped MCP access, and reliable WhatsApp Directory ingestion.
Personal Accounts
Users can create a Clerk-backed Personal Account, with capacity-aware private-beta waitlisting.
Personal Account data is tenant-isolated and protected with KMS-backed envelope encryption.